Aged care providers that require Personal Protective Equipment (PPE) must now email agedcarecovidppe@health.gov.au for all requests – please don’t approach Primary Health Networks.

All requests will be triaged by the Department of Health with priority given to facilities, programs and workers where there has been a confirmed case of COVID-19.

Requests can be made by aged care services and any workers providing support to people receiving aged care support living in the community.
The following information must be provided in your email request:

• the facility, program or service requiring PPE 
  
•  if you have had a confirmed case of COVID-19 at your facility, program or service 
  
•  types and quantities of PPE required – please note, only masks are available at this stage and other PPE will be provided when available 
  
•  details of other suppliers you have attempted to source PPE stock from.
  

If your facility, program or service is experiencing an 1outbreak of influenza the above process applies. 

The Department of Health will triage your request to determine priority and may be in contact with you for further information.
Once approved the request for supplies will be shared with the National Incident Room who will work with your State or Territory Government to distribute the supplies. 

It is important to remember that if you do not have a confirmed case of COVID-19 within your facility, program or service you should expect delays in receiving your PPE due to the increase in demand. Emails previously sent to the National Stockpile address do not need to be resent as they have been captured in this new, dedicated aged care process.