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Title	Author	Year	File	Presentation	HealthPathways/PatientInfo	HPMI Seminar
COVID Challenges on the Admin Team	Angela Mason	2021		Video		COVID Confusion
Avant- Dealing with Conflict Factsheet	Avant	2021	Avant Dealing with Conflict Factsheet.pdf			COVID Confusion
Email communication with patients	Avant	2021	Email communication with patients.pdf			COVID Confusion
Responding to a direct patient complaint	Avant	2021		Link		COVID Confusion
COVID-19 telehealth essentials	Avant	2021		Link		COVID Confusion
Conducting a telehealth consultation	Avant	2021		Link		COVID Confusion
COVID-19	HealthPathways	2021			COVID-19	COVID Confusion

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